We want every client to be happy with our work. This policy explains how refunds and cancellations are handled at TruHub Solutions.
1. Advance payments
Most projects require a 50% advance to reserve our team's time and begin discovery, planning and design. This advance is non-refundable once work has commenced, as it covers scoping, research and the initial hours of the project.
2. Cancellation before work starts
If you cancel within 48 hours of paying the advance and before any work has begun, you may request a full refund. Requests must be made in writing to truhubsolutionsofficial@gmail.com.
3. Cancellation after work has started
If you cancel after work has started, we will invoice for the work completed to date and refund any remaining unearned balance, if applicable. Delivered assets are handed over on payment.
4. Ten-day usage window
No refund will be issued after 10 days of usage of any delivered product, service or subscription. Once a product or service has been in active use for more than 10 days from delivery or activation, the associated fees become fully non-refundable.
5. Approved designs and interfaces
Once a user interface or design is approved by the client, the approved UI will not be changed. Any request to modify an approved UI is treated as a new change request and quoted separately; approved and delivered work is not eligible for a refund.
6. Subscription / retainer services
Monthly retainers may be cancelled with 15 days' written notice. Fees for the current billing period are non-refundable, and services continue until the end of that period.
7. Non-refundable items
- Third-party costs already paid on your behalf (domains, hosting, licenses, ad spend).
- Custom design or development work already delivered and accepted.
- Any product or service used for more than 10 days.
- Rush / expedited delivery fees.
8. How to request a refund
Email truhubsolutionsofficial@gmail.com with your invoice number and reason. Approved refunds are processed within 7–10 business days to the original payment method.
9. Disputes
We prefer to resolve concerns directly and quickly. Please reach out before initiating a chargeback so we can help.